Privacy Policy

1. Introduction

At Phuket Roofing Services, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Property details and service requirements
• Payment information for completed services
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source
• Geographic location data (general area)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our roofing services
• Responding to your inquiries and service requests
• Scheduling appointments and managing projects
• Processing payments and maintaining records
• Sending service updates and important notifications
• Marketing communications (with your consent)
• Website analytics and improvement
• Legal compliance and fraud prevention

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted contractors or suppliers necessary to complete your project
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a sale or transfer of our business
• Consent: With your explicit permission for specific purposes

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission and storage
• Access controls and employee training
• Regular security assessments
• Secure payment processing systems
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records may be kept for warranty and legal purposes as required by local regulations.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

We may use third-party services such as Google Analytics, payment processors, or communication platforms. These services have their own privacy policies governing their use of your information.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Through our contact page
• By phone or email (see contact page for details)
• By mail at our business address

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.